Return Policy


In the odd case that you do not love your My SILVERATI products, here is our policy on returns:

1. Products that are eligible for return, can be returned within 7 days of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.

2. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the tag within 48 hours of receiving your order.

3. Not all products are eligible for returns. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
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4. Any item that shows sign of wear or has been altered, resized or damaged cannot be accepted.

5. The MAGS team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.

6. The product should be accompanied by the original product certificate and the original/ copy of the invoice for all returns.

7. You can choose to receive the refund in the form of store credit, which will reflect in your MAGS account within 2 working days from when the product is received at our warehouse and it has gone through the necessary quality checks. However, if you'd like to receive the amount back to the same payment mode that you used to place this order, we will initiate the refund within 7 woking days.

8. If you have any questions about your return, feel free to reach out to the MAGS Care team at info@magsgems.com.

9. All returns are subject to the discretion of MAGS.

For any other questions or clarifications, please reach out to the MAGS team at info@magsgems.com.

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